How do you troubleshoot THAT?

One of our customers called us with an issue accessing our website, https://eFinalDate.com.  He was receiving a security issue, "Secure Connection Failed; the connection was interrupted while the page was loading."

First, it took us a couple back-and-forths to get the exact error message.  We ended up with an emailed photograph of the computer screen containing the message.

After that, we started asking about the operating system, browser version, whether it was up-to-date, whether it could be updated, etc.  We were just about to install some screen-sharing software and really dig in when he surprised us with the answer.

"An update to our firewall blocked all websites with the word 'date' in the URL."

Apparently they were trying to block dating services.  As eFinalDate is primarily interested in couples who are "Together Forever," it's probably the worst website on which to browse for singles.  We suggested he ask his IT department to give our site an exception.

But there you go.  One more thing to add to our list of troubleshooting questions.  "How does your IT department feel about dating?"